📦 Return & Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to help.

🔄 Returns

• Return Window: You have 4 days from the date of delivery to return an item.

• Condition: Items must be unused, in their original packaging, and in the same condition that you received them.

• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

🚫 Non-Returnable Items

Some items are not eligible for return, including:

• Gift cards

• Downloadable software or digital products

• Personalized or custom-made items

• Final sale or clearance items (if marked as such)

💰 Refunds

Once we receive and inspect your return, we will notify you via email. If approved:

• Refunds will be issued to your original payment method.

• It may take 5–10 business days for the refund to appear on your statement, depending on your payment provider.

🔁 Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your customer support email].

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part.

• We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.

📬 How to Start a Return

To initiate a return, please contact us at Falconcrrest@gamil.com or Call at 739793357with your order number and reason for the return. We’ll guide you through the next steps.